• ORDERING - Boat Trailer Service Inc offers a shopping cart system for easy ordering of products offered by Boat Trailer Service Inc. If you have questions or concerns pertaining to one or more of our products, please contact us first, before placing your order. This could include questions about brands, types, sizes, weights, quantity, pack size, boz size, color, availability, etc. Because we carry over a million parts, supplies and equipment, our default quantity for all items will show quantity 1000 in stock. Although we do try to keep all items up to date, it is sometimes impossible to do so and we would suggest you contact us should you have any concerns. You may also have questions about pack size, quantities or box size. We do carry several items with a minimum purchase quantity. If an item shows a pack size of 5, then 5 will be the minimum amount you can purchase of that specific item and the price will be multiplied by (5) five. Some items may advise you only need to purchase (1) one, to receive the pack size shown on that specific item. Be sure to contact us before ordering, should you have any questions. Your price will also help to reflect the quantities your ordering.

• RETURNS - If an item you ordered from us does not meet your expectations, simply return it to us within 10 days of the sale in an unused and undamaged condition . You must first contact us and request return authorization. We do not accept returns on special order items, non-stock or discontinued items. 

• As soon as the returned merchandise is received and the condition of the product is verified, the proper credit will be issued. Sorry, we cannot refund shipping charges and a 25% restocking fee will be deducted from the credit. The restocking fee also applies to "Refused" shipments. All returns must be sent back to us shipping prepaid. However, if the error is ours the restocking fee will not apply and shipping charges will gladly be refunded.

  Sorry but we do not accept returns of electrical items.

  • Items are subject to a 25% restocking fee.
  • We can not accept returns of electrical items. Spark plugs are considered electrical items along with any other item that makes, shows, produces electricity or has wires or wiring attached.
  • We can not accept returns of items that show signs of wear, installation, or use.
  • Refunds can not be given for specially made items or custom / special non stock item orders or discontinued item orders ... for all refundable orders, please allow up to 30 days for your refunds to be processed. All refunds are subject to 25% restocking fee and will be given in the form of a store credit, unless otherwise requested by the customer. Our finance department will approve the refund if the customer wishes to receive refund in form of credit to the customers credit card. We will not hold your money as a store credit if the customer wishes to have the payment returned to his/her credit card. Time of processing the refund will be the same.
  • Shipping charges are not refunded. Customer must pay for return shipping, unless the return is due to an error on our behalf. We will then pay for the return shipping on the part in error.
  • All returns must be done within 10 days from date of purchase, and must be accompanied with customers receipt and invoice. 
  • Items returned to us which are deemed un-returnable, will be returned to the customer at the customers expense.
  • Certain restrictions apply. Extra fees may apply for testing and evaluation to determine whether an item may be returned.
  • By placing an order with us, you agree to this agreement.
  • By placing an order with us online through our online ordering system, Google checkout, Ebay, or any other service which carries, distributes and retails parts obtained through Boat Trailer Service Inc or an order placed over the phone, you agree to all of Boat Trailer Service Inc user agreements.
  • All trailer axles & custom built trailers are non stock items and will be specially ordered, therefore we can not accept any cancellations for said orders and we will not refund any part of your payment for said order(s).

SHIPPING - We are proud to offer fast and efficient shipping service to our customers. Utilizing UPS Ground (or expedited service as selected) who will deliver your order to your home or business with the greatest efficiency and highest quality of service in the industry.  All order placed are normally shipped within 2 to 14business days (excluding weekends and holidays).  You will normally receive your order in 5-7 business days after shipping.  (Certain locations require additional 1-2 days delivery time.  Some items, due to greater size or weight, require special handling and delivery by truck.  Please allow 2-4 weeks for truck delivery.) Due to size and weight, some orders will require extra cost for shipping by UPS or any other freight delivery service. We reserve the right to charge our customers the extra cost for shipping set by any shipping or freight delivery services we use. We do at times offer a flat rate for most aftermarket parts orders. All other parts ordered and all trailer parts ordered, are charged actual shipping rates, charged to Boat Trailer Service Inc by the shipping / freight companies. You may notice during the checkout process while placing an order through our online ordering sytem, that the cost for shipping your order will show a lower cost then what you were actually charged when your credit card was processed. This is due to the fact that we obtain our parts through several different manufacturers, therefore, we are forced to pay different shipping / freight costs set in place by the manufacturer. We will charge actual shipping rates / cost,  passed on to Boat Trailer Service Inc by the manufacturer or supplier. If you have any questions, please contact us before you place your order ... we do not refund shipping charges for the reason of a customer mistake. For more information about UPS services please visit http://www.ups.com/. Boat Trailer Service Inc and it affiliates, partners and dealers will always try to use the most cost efficient shippers or freight services, but we will not ever attempt to save a few dollars by going with an unauthorized private shipping company. We will only use approved United States qualified, licensed and insured shipping / freight companies such as UPS, DHL, Fed-Ex, USPS, Yellow, R&L, STI, Daylight Transport, Pitt Ohio, Viran, Roadway, USF, Bekins, SAIA, or RCT.

PAYMENT PROCESSING -  Credit card payments take an average of 1 to 3 days to process. In this time, your order will not be shipped. The payment must clear before any orders are shipped.

• PRIVACY - Boat Trailer Service Inc believes in protecting user privacy. Users of the Site should refer to our Privacy Policy for information about how Boat Trailer Service Inc uses and collects information.

• COPYRIGHT - All Site materials, including, without limitation, the Boat Trailer Service Inc logo, design, text, graphics, other files, and the selection and arrangement thereof are Copyright © 2009-2010 Boat Trailer Service Inc and/or its suppliers ALL RIGHTS RESERVED. Except as stated herein, none of the material on the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Boat Trailer Service Inc or the respective copyright owner. Permission is granted to display and use the materials on the Site for personal, noncommercial and informational use only, provided that you may not, without the permission of Boat Trailer Service Inc or the respective copyright owner, (a) copy, publish, duplicate, or distribute any materials, (b) modify the materials or (c) remove or alter any copyright or other proprietary notices contained in the materials.

• SITE ACCESS - Boat Trailer Service Inc allows you to make personal use only of the Site. Such use does not include, without limitation: (a) any resale or commercial use of the Site or content therein; (b) making derivative uses of the Site or its contents; or (c) use of any data mining, robots or similar data gathering and extraction methods. You are not conveyed any right or license by implication, estoppel or otherwise in or under any patent, trademark, copyright or proprietary right of Boat Trailer Service Inc or any third party.
• You may not use framing techniques to enclose any Boat Trailer Service Inc trademark, logo or other proprietary information (including the images found at the Site, the content of the Site, or the layout/design of any page or form contained on a page) without Boat Trailer Service Inc express written consent. Further, you may not use any meta tags or any other "hidden text" utilizing a Boat Trailer Service Inc, trademark or product name without Boat Trailer Service Inc express written consent.

• LINKING - You may create a hyperlink to the Site provided such link and the content associated with the link do not portray Boat Trailer Service Inc or any of its products and services in a false, misleading, derogatory or otherwise defamatory manner. You may not use a Boat Trailer Service Inc logo or other proprietary graphic or trademark of Boat Trailer Service Inc to link to the Site without the express written permission of Boat Trailer Service Inc. This permission may be revoked at any time.
• Boat Trailer Service Inc makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature or reliability of sites accessible by hyperlink from the Site, or sites linking to the Site. These linked sites are not under the control of Boat Trailer Service Inc and Boat Trailer Service Inc is not responsible for the content of any linked site or any link contained in a linked site, or any review, changes or updates to such sites. Boat Trailer Service Inc is providing these links to you only as a convenience, and the inclusion of any link does not imply affiliation, endorsement or adoption by Boat Trailer Service Inc of the site or any information contained therein. When leaving the Boat Trailer Service Inc site, you should be aware that Boat Trailer Service Inc terms and policies no longer govern, and therefore you should review the applicable terms and policies, including privacy and data-gathering practices, of that site.

• Site Use - In using the Site, you agree:
  • Not to disrupt or interfere with the security of, or otherwise abuse, the Site, or any services, system resources, accounts, servers or networks connected to or accessible through the Site or affiliated or linked Web sites
  • Not to disrupt or interfere with any other user's enjoyment of the Site or affiliated or linked Web sites
  • Not to attempt to obtain unauthorized access to the Site or portions of the Site that are restricted from general access
  • In addition, you agree that you will comply with all applicable local, state, national and international laws and regulations that relate to your use of or activities on the Site. Furthermore, Boat Trailer Service Inc is not responsible for the delivery or quality of any goods or services sold or advertised by third parties through or on the Site.
  • Providing your credit card information for payment entitles us to charge you the amount of your order plus shipping cost at the time the order is placed and before the order is shipped.

• Indemnification - You agree to indemnify and hold harmless Boat Trailer Service Inc from any claim, action, demand, loss or damages (including attorneys' fees) made or incurred by any third party arising out of or relating to your conduct, your use of the Site or the services offered thereon, your violation of these Terms of Service, or your violation of any rights of a third party.

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